Time Contact Center Reporting Solutions

Organizations have pulled their purse strings so tight lately that it is sometimes hard to get funding even for important improvements to company operations. Contact center managers looking to upgrade their real-time call center reporting capabilities need to show executives that the investment will ultimately save money and improve profits.

Real-Time Decisions

Contact centers don’t have the luxury of steady and predictable workloads. Traffic levels change quickly and managers need to be able to shift strategies just as quickly. Organizations that aren’t agile enough to accommodate fluctuating call volume either waste money on idle agents or lose customers who grow angry over long hold times.

Real-time call center reporting gives supervisors the metrics they need to keep pace with call volume. Managers can see at a glance how the contact center is performing right at that moment and then choose a strategy to match the workforce with the workload. When management remains flexible and alert to changes, the contact center runs at a lower cost and that translates to higher profits for the business. Two common strategies used with real-time call center reporting are staffing adjustment and duty assignment.

Staffing Adjustment

Finding the right staffing levels is difficult for any contact center. If you staff for the traffic peaks, then your agents spend most of their time idle and your expenses soar. If you staff for the lowest traffic periods, then customers are frustrated by long hold times and agents are demoralized by the high workload. Contact centers need to implement flexible staffing solutions.

Years ago it was enough to recognize overall patterns. If call volume tended to spike on Mondays or on the first of the month, managers would arrange shifts for extra coverage on those days. Today those kinds of decisions are too slow. Staffing has to adjust to fluctuations over the course of a day. Real-time call center reporting allows managers to allow agents to take early breaks during lulls or implement overtime during unanticipated spikes.

Duty Assignment

Many contact centers are using cross training to give agents more capabilities so they can handle a wider range of tasks. Call centers with multiple lines such as an order line and a technical support line can cross-train agents on each team to help out. That way, when real-time call center reporting shows that one line is overworked, agents can quickly switch duties until call volume drops.

Considering Real Estate Careers? Become a Tax Sale Overage Specialist and Work From Home

When most consider careers in real estate, they initially turn to the idea of pursuing a license to become a realtor. The commissions seem okay, but it takes a lot of leg work to close a single property. There are the exhaustive travel times, obnoxiously picky clients, and months at a time can go by without a single sale. All of the sudden, the cons start to outweigh the pros, and again we are left wondering about the ideal real estate career.

Well, there may be a light at the end of the tunnel, if you’re looking in the right place. Real estate tax sale overages offer many opportunities that being an agent (or other similar real estate careers) could never compete with. The primary advantage of working the tax sale overage angle is that the earning potential skyrockets, while the frustrations of being a real estate agent disappears.

Tax sale investing is a game for large investors, home building contractors, and “people in the know.” This may be true, but there is a way to get involved without the need to compete with these Goliaths. The way to go about achieving that is by smart and letting the big money duke it out, and then by taking what is left. This is precisely how an Tax Sale Overage Specialist makes their income.

Almost all tax sale auctions produce “bidding overages”. In other words, bidders end up paying more than what is actually owed on the tax note. This overage is kept by the state after they satisfy the property tax bill on file. The money, as written in state law, is rightfully owed to the original owner of the property. However, in almost all cases the homeowner never returns for these unclaimed funds. The primary reason is that most do not realize that it is there to begin with. The state is not under obligation to seek out these individuals. Not to mention, the state will eventually get to keep this money if it is not claimed within a certain time frame.

As a Tax Sale Overage Specialist, you simply help the owners claim their money. In doing so, you’re compensated with an average of 30% to 50% of the overall claim. These commission rates are industry standards, and the claims commonly run in the five to six figure ranges. The job itself requires a home office, an internet connection, and a phone. No need to drive or deal with unrealistic client expectations. Find, connect, and get paid.